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Selected client work

Outcomes we actually shipped.

Not screenshots of dashboards we never built. These are engagements that ran to completion. Client names are withheld under the confidentiality clause we sign with everyone, and the numbers are what the client measured.

AllAI & agentsCustom softwareAutomationData & BIManaged hosting
Mid-market BPOFull Technology Build

Automated dashboards and integrated systems that grew revenue 45% with no new headcount.

Client operations ran across four disconnected tools with manual reconciliation every Monday. In eight weeks we built a unified operational dashboard, connected their CRM to their delivery platform, and automated the reporting an analyst had been compiling by hand.

+45%
Revenue against prior quarter
0
Headcount added
6
Systems integrated
Custom softwareData & BIAutomation
Regional retail chainAutomation + AI

AI-assisted expense management recovered 30% of monthly telecom spend.

Legacy telecom lines nobody could account for, invoices paid without validation. We built invoice parsing, contract cross-reference, unused-line detection, and vendor renegotiation prep. The first billing cycle after cutover surfaced enough duplicate charges and stale contracts to cut the bill by nearly a third.

-30%
Monthly telecom spend
17%
Typical peer overpayment
1
Billing cycle to first savings
AI & agentsAutomation
Contact centreConversational AI

A voice agent that took first-call volume off the queue and freed 30% of live agents.

Tier 1 volume was drowning the floor. We deployed a conversational AI voice agent wired into their CRM and knowledge base, handling account lookups, order status, and simple resolutions before escalation. Humans were reserved for the calls that needed a human.

-30%
Live-agent call volume
~$0.15
Cost per AI-handled minute
24/7
Coverage without shift overhead
AI & agentsVoice
SaaS platformHosting & Infrastructure

SOC 2 Type II migration with zero customer-visible downtime.

The client had outgrown shared hosting and needed a SOC 2 Type II environment before an enterprise renewal. We planned the migration around their traffic curve, cut over in a low-usage window, and stayed on for 24/7 monitoring, encrypted storage, and priority incident response.

99.98%
Uptime across first 90 days
0
Customer-visible downtime
SOC 2
Type II compliant environment
Managed hosting
The first week produced more working software than the previous quarter of internal effort. And they handed us the code.

Owner

Soniq CX, Justin Jones

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